About the role

Revora is a customer-engagement platform — AI agents, a unified inbox, and messaging across WhatsApp, Meta, TikTok, and web chat, with commerce integrations behind them. Over the coming months, we are scaling both our customer base and our traffic, and we are changing how the product is built: AI-assisted delivery end-to-end, including CI/CD and test automation.

We are hiring a Principal Engineer to set the technical direction for that. This is the senior-most individual-contributor role on our engineering track. You will own the architecture decisions that determine whether the platform scales cleanly — and you will own them across the engineering organization rather than inside a single team.

This is a hands-on role. We are looking for someone who has built and deployed agentic systems in production — not prototypes, not demos — and who has carried the operational consequences of those decisions.

What you will own

• Architecture for scale. The design decisions behind a platform taking materially more traffic and more customers — data model, service boundaries, multi-tenancy, throughput and cost.

• Agentic systems in production. Orchestration, state and memory, retries and failure modes, evaluation, observability, and the cost and latency envelope of running agents at scale.

• Technical direction across teams. Setting the architectural standard both engineering teams build to, and arbitrating the decisions that span them.

• AI-first delivery, end-to-end. Extending AI-assisted engineering beyond code generation into review, testing, and CI/CD, so that delivery gets faster without getting less safe.

• Raising the bar. Reviewing designs, mentoring senior engineers, and writing the standards down — so architecture is decided against a documented position rather than re-litigated each time.

What we are looking for

• Substantial experience building and deploying agentic or LLM-backed systems in production, with real operational ownership.

• A track record of architecture decisions on large systems — high traffic, large data volumes, or multi-tenant platforms — where you can explain the trade-offs you chose and what they cost you.

• Demonstrated organization-level technical leadership as an individual contributor: setting direction, resolving disagreement between teams, and lifting the people around you.

• Depth in distributed systems, cloud infrastructure, and modern CI/CD.

• Fluency with an AI-assisted engineering workflow, and a considered view on where it helps and where it does not.

• The judgement to tell the difference between a system that works in a demo and one that holds under production load.

Nice to have

• Customer-engagement, messaging, or multi-channel communication platforms.

• LLM cost and latency optimization; evaluation and tracing tooling.

• Commerce or payments integrations.

• Experience helping an engineering organization through a change in how it works, not only in what it builds.

How we work

Two-week sprints, stage-gated releases, and a defined release process with checkpoints from product handoff through to go-to-market. Engineering, product, QA and customer success work off one shared pipeline rather than handing work over a wall. We are candid about what is not solved yet — the change described above is genuinely underway, and it is demanding work.

What the first six months look like

• The architecture decisions for our next scale step are made, written down, and understood by both engineering teams.

• Agentic capability in production is measurably more reliable, and cheaper to run, than it is today.

• AI-assisted delivery reaches into review, testing, and CI/CD with the safety story intact.

• Architecture decisions no longer queue behind any single person.

Practicalities

• Based in Dhaka — on-site or hybrid.

• We are looking to have someone in the seat within one to two months, so please share your notice period early. It is something we screen on, rather than discover late.

• Compensation is calibrated to the level and discussed openly at the screening stage.

Summary

Job description

Required skills